Shipping policy

Shipping Policy

At Dermvia, we aim to process and ship your order as quickly and smoothly as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times vary by location:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom & Europe: 7–12 business days

  • Australia & New Zealand: 7–15 business days

  • International Orders: 7–20 business days

Please note that delivery times are estimates and may vary due to customs, carrier delays, or peak periods.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking

Once your order ships, you’ll receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

Customs & Duties

International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

Delayed or Lost Packages

If your order appears delayed or hasn’t arrived within the estimated timeframe, please contact us at info@dermviaco.com and we’ll be happy to assist.

Incorrect Address

Please ensure all shipping details are entered correctly at checkout. Dermvia is not responsible for orders shipped to incorrect addresses provided by the customer.