Refund policy

Refund Policy

At Dermvia, your satisfaction is important to us. Please review our refund policy below before making a purchase.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be:

Unused and unopened
In their original packaging
In the same condition as received

For hygiene and safety reasons, opened or used skincare products are non-refundable.

How to Start a Return

To initiate a return, please contact our support team at info@dermviaco.com with:

Your order number
Reason for return

Our team will provide return instructions once your request is approved.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Refundable Items

Opened or used products
Sale or promotional items
Gift cards

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@dermviaco.com within 48 hours of delivery with clear photos, and we’ll make it right.